A trusted voice in Australia’s facilities management landscape, CHARLES HAMMERSLA, CFM, LLB, has spent more than 20 years leading high-performing teams and complex portfolios across the retail and commercial sectors. Known for his steady leadership and operational depth, he brings clarity and consistency to every space he manages.
Charles has led national facilities teams at NAB and Kmart Group, overseeing more than 1,000 sites across Australia and New Zealand. Now as key account director at ISS Facility Services, he manages service delivery for one of the country’s largest banks, guiding strategy while staying grounded in day-to-day performance.
His leadership is defined by accountability, precision and care. Recognized as the 2021 Facilities Manager of the Year by the Facilities Management Association of Australia, Charles sets the standard for excellence in service delivery. Through every role, he demonstrates that great FM is not just about operations; it is about enabling environments where people and businesses thrive.
MEDIA LINKS
Explore media highlights and mentions featuring Charles Hammersla.
server render fail/waiting for island-55e736i1R1 (separate island render, inside)
PUBLICATIONS
Clients with a presence in regional and remote areas of Australia often speak about ways they commit to the communities they live and operate. National Australia Bank (NAB) is no different.
Leading dispersed FM teams across borders?This ISS article shares 10 proven soft-skill strategies to help you lead with confidence, clarity, and empathy—no matter the distance.
Think performance metrics are all numbers and dashboards? This piece challenges that idea—showing how the real edge comes from the tacit, experience-driven knowledge most systems overlook.
Managing 650+ properties sounds impossible—until you hear how Charles Hammersla does it.This episode dives into the real-world strategies behind defect-free delivery, data-driven FM, and what it takes to lead at scale.
The FMA’s Diversity and Inclusion Group sat down with Ian Tsolakis of the Hospitality Disability Network to explore his five-pillar model for advancing disability employment—drawing on 25 years of real-world experience in Australia’s hospitality and FM sectors.
