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FM leading the transformation towards a better future

World Workplace Europe is the leading conference in the region for FM professionals. The education program offers robust learning opportunities covering a wide array of emerging topics impacting the industry and your role in FM.

This year’s theme focuses on the leading role that facility management plays in creating a better world through various aspects:

  • Health and well-being in the work environment
  • Implementation of sustainable solutions and decreasing environmental impact
  • Diverse and inclusive environments
  • Collaboration between HR, FM and IT
  • Using digitalization and technology to reduce costs and improve productivity

PRECONFERENCE DAY

TUESDAY

21 March 2023

All times listed are in CET

To be announced in the near future! Additional ticket purchase required for facility tours. 

WEDNESDAY

22 March 2023

All times listed are in CET

11:00 - 11:30 Making it Real: Building an Authentic DEI Culture

Speaker:  Pa Sinyan

11:30 - 12:00 Plenary Session

Speakers:  Harold Coenders & Hans Meyer

12:00 - 13:00 Cybersecurity

Speaker:  Jeffrey Saunders

11:00 - 11:30 FMN Expert Team

Speaker:  TBD

11:30 - 12:00 Insights to Hybrid Learning Environments - Exploring Ways to Enhance Wellbeing and Learning with Virtual and Pedagogical Solutions

Speaker:  Tiina Lehtosaari

12:00 - 13:00 The Power of Positive Workplace Design 

Speaker:  Susanne Colenberg

ROUNDTABLE 1

11:00 - 12:00 Is this your Kodak Moment? Ensuring We Stay Relevant!

No successful workplace program can meet the needs of the organization and the workforce without address the 4 pillars of Enterprise Alignment - people, place, process and tools. As we continue with the evolution of work and transforming towards a better future, we need to take a holistic approach, not a siloed one. To do so we need to address environmental and human sustainability and wellbeing, technology, and infuse environments with a strong sense of purpose and welcoming elements to create compelling magnets where people and businesses thrive. If we don't evolve, we are destined to fail. Join us as we discuss how best to stay relevant and thrive. 

Moderator:

WWEU23 Speaker Headshot_Kay Sargent

With 38 years of experience, Kay is a recognized expert on workplace design and strategy issues and an award-winning designer. Kay is Global Co-Director of HOK’s WorkPlace team and sits on HOK’s Board of Directors. In 2020 she was named ASID’s Designer of Distinction. In 2021 she was selected from her field of peers to provide Congressional Subject Matter Expert Testimony to the U.S. House of Representatives on “Federal Real Estate Post-COVID-19: A View from The Private Sector.” 

12:00 - 13:00 The Insider Look at Standards Development

Moderator: TBD

ROUNDTABLE 2

11:00 - 12:00 Tension Between In-house and Outsourced FM Organization

There is always this tension between in-house FM’s and outsourced FM organizations based on the fact that each party is seeking its own benefit. Over a period of more than 20 years as in-house FM and FM consultant, I have noticed that the in-house FM’s are struggling to attain the agreed-upon level of service from the outsourced FM organizations. Despite all management tools, like service level agreement and KPI’s, the in-house FM still finds it difficult to get the right deliverables from the outsourced FM organization which increases tension between them which in return affects the services delivered.

Moderator: 

WWEU23 Speaker Headshot_Shukri Habib

Shukri is an FM consultant who loves to share his knowledge with other professionals in the industry. Shukri has been heavily involved in the FM industry for the last 20 years working in a wide range of sectors like healthcare, banking, educational, hospitality, and residential. Shukri is an approved instructor for several regional engineering associations and training centers. He has trained hundreds of FM professionals from all over Middle East region. Shukri is also the FM expert for several international organizations. Shukri is currently the managing director of QualiServ, one of the leading FM consultancy and training institution in Middle East region.

12:00 - 13:00 The New Leadership Imperative: 5 Things Your Organization Needs Now to Thrive in the Current Business Environment!

Moderator: Nozomi Morgan

 

 

11:00 - 11:30 From Headquarter to Hubquarter. Not Places but Experiences to be Lived

Hubquarter is an eco-friendly project that shares existing and unused spaces (post pandemic), generating value for people, organisations, environment. Single hubs are mapped and connected across the nation, readapted to new uses, bringing out each place’s vocation, its 'genius loci', influencing our mindset. We want to present our Italian sharing economy experience and the results of the data collected, not limited to the physical aspects of space, but in terms of relational characteristics (participant engagement, knowledge, skills, interests, emotions). We want to prove it is replicable in other settings and countries, the best model for implementing hybrid work.

Speaker: 

WWEU23 Speaker Headshot_Daniele Di Fausto

Co-founder at moralius.com & General Manager at Manifest. George has more than 10 years of experience in both IT & Facility Management industries. His experience and leadership have focused on delivering technology-driven business services, designing the product strategy, technical roadmap and business logic of moralius ecosystem.

11:30 - 12:00 The Moral Approach of Facility Management

How Manifest, a leading FM provider, digitized all operations of facility management and what the impact on its customers satisfaction and productivity.

Speaker: 

WWEU23 Speaker Headshot_George Farlekas

George has more than 10 years of experience in both IT & Facility Management industries. His experience and leadership have focused on delivering technology-driven business services, designing the product strategy, technical roadmap and business logic of moralius ecosystem.

12:00 - 12:30 The Future of Physical Access Flows to Safeguard Your Facility

Already 10% of all data breaches occur via physical security attacks, with an average cost of $4.35 million. This number will only increase in the next years, as long as outdated 20th century technologies, such as RFID badges, stay operational. This session will focus on innovative and future solutions that will help safeguarding your facility.  

Speaker: 

WWEU23 Speaker Headshot_Roy Jeunen

Roy Jeunen is the Co-Founder of NineID, a fast growing access & identity management solutions scale-up. Prior to NineID, Roy served as the Innovation Manager of DP World, where he was in charge of digitalising access and documentation flows. He holds a Master of Science from the Catholic University of Leuven and a Master in Management from Vlerick Business School. The solutions he has worked on received awards such as "Outstanding New Security Product of the Year" (OSPA's), "PwC User Experience Award" (PwC) and "ICT Project of the Year" (Datanews).

12:30 - 13:00 Futures Game - Work Environment for Generation Alpha

Impactful economical and societal transitions, the rise of new technology and the speed of changes that emerge from subcultures inspired Creating 010, one of the knowledge centres of the Rotterdam University of Applied Science. This led to a gamified method to pinpoint the upcoming and co-create the outcomes into creative solutions and scenario’s for possible futures.

Speaker: 

WWEU23 Speaker Headshot_Auke Brugmans

Auke is a senior lecturer at Hogeschool Rotterdam, institute of the built environment (IGO) and researcher at the Centre of Expertise HRTech. Her enthusiasm and over 20 years of experiences in real estate and facility management in the private sector stimulates students, she develops new ways of education and contributes to research in urban development. Her subjects of interest are: work(place) development, viability in the urban environment, gig economy and futures thinking. 

14:00 - 14:30 Living Design

Bob Hendrikx is exploring a living future. What if our everyday products are alive? We live in a world in which a dead tree has more value than a living tree. Let's change that. We strive for a fundamental new relationship with the natural world. What if we no longer work with dead materials, but with living organisms? Imagine buildings that grow, breathe and heal themselves. This talk takes you beyond the limits of your imagination by turning science-fiction into reality.

Speakers:

WWEU23 Speaker Headshot_Douwe Driehuis

As Head of Innovation & Workplace Management at ISS, Douwe Driehuis is responsible for creating and implementing the workplace of the future, but also making that workplace more sustainable. Douwe is also initiating and facilitating collaboration between startups and corporates to accelerate change. Douwe will give a short introduction on the presentation of Bob Hendrikx. 

WWEU23 Speaker Headshot_Bob Hendrikx

Bob Hendrikx is the founder and inventor of the living coffin that turns humans into compost. His other works include growing world's first living home at the Dutch Design Week and buying a broken-down Detroit home for $1000 to make sustainable housing accessible for all. Bob has been chosen as Human of the Year 2020 by VICE Media. His ambition is to empower and inspire people towards a living future by turning science-fiction into reality. Featured on (inter)national media platforms such as TEDx, CNN, Dezeen, BBC, Guardian, Futurism, Fox News, NOS and NRC.

14:30 - 15:00 Designing for Diversity, Equity and Inclusion Steps to Creating Workplace Inclusion!

The build environments that we live, work and play in impacts each of us in various ways. When designed and operated well, they can help address social inequity, systemic racism, and social injustice. We need to embrace the principles of universal design …whereas the design of buildings, products and environments are made to be accessible to all, regardless of age, disability or other factors. when we do so, we create spaces that address Justice, Equity, Diversity, Inclusion, JEDI. Join us as we discuss the issues, opportunities and best practices for addressing DEIA.

Speaker:  

WWEU23 Speaker Headshot_Kay Sargent

With 38 years of experience, Kay is a recognized expert on workplace design and strategy issues and an award-winning designer. Kay is Global Co-Director of HOK’s WorkPlace team and sits on HOK’s Board of Directors. In 2020 she was named ASID’s Designer of Distinction. In 2021 she was selected from her field of peers to provide Congressional Subject Matter Expert Testimony to the U.S. House of Representatives on “Federal Real Estate Post-COVID-19: A View from The Private Sector.” 

15:00 - 15:30 Next Generation IFM Outsourcing Strategies in EU

This panel session will address next generation Integrated Facilities Management (IFM) outsourcing strategies and the unique set of opportunities and challenges that companies are facing. The discussion will review different market approaches companies are taking including renewals, incumbent switching, redefining scope and metrics and pricing models through successive generations.

Speaker:

WWEU23 Speaker Headshot_Ty Fastovsky

Ty Fastovsky is a Managing Principal for Trascent, with over 18 years of experience in consulting, financial services and manufacturing, Ty is well-versed in all areas of corporate real estate, including project and facilities management (RE/PM/FM), outsourcing, capacity oversight and planning, and financial analysis and benchmarking. Ty has supported a broad range of clients across the globe. Currently, his primary focus is providing project management and client relationship expertise in the delivery of outsourcing services, organizational effectiveness, and re-design and performance improvement for businesses.

 

14:00 - 14:30 Expert Assessment

Speaker:  Jeffrey Saunders

15:00 - 15:30 Are We, as the Facility Sector, Sufficiently Prepared for the Future?

Speaker:  Fanny Nagelmaeker

ROUNDTABLE 1

14:00 - 15:00 Workplace Trends: Do They Work for You?

Do you force your employees to come back to the office? Is bribing them with sleeping pods and a pooltable okay? Workplace Trends aren't a blueprint, but let's discuss how to apply them in your advantage.

Moderator: 

WWEU23 Speaker Headshot_Yvet Brummelhuis

As a Workplace Strategist, Yvet gets to have an inside look at many different types of organizations. Over the past decade, Yvet has committed to sharing her experiences at conferences, in training programs and in consultancy projects both nationally and internationally. 

ROUNDTABLE 2

14:00 - 15:00 Digital Twins: Transforming Facilities Management

Moderator: Susan Clarke 

14:00 - 14:30 How Does Affordance-based Design in Human-centric Working Environment Deliver Social and Environmental Impact

Discover how Affordance-based Design is informing The Future of Work and why a case study in London (Royal Borough of Greenwich) is influencing the development of AI for new integrated space management, user experience and employee care technologies. Learn how these human-centric collaborative working environments can deliver economic, social, and environmental impact.

Speaker: 

WWEU23 Speaker Headshot_Halbyn Rich

Halbyn is a leader of collaborative research and transformation projects for the future of work, wellbeing, and care. As a purpose driven entrepreneur and humanitarian, Halbyn achieves radical outcomes for business, employees, and society, by bridging silos with evidence and understanding. His work has helped increase interdisciplinary innovation and optimise the design, operation, and experience of work environments for clients such as JCB, Lenovo, Nestle, Mott MacDonald and many public sector organisations.  Halbyn is a member of the ISO committee developing new international standards for Ageing Societies and is an innovation ambassador for people-centred workplaces. 

11:30 - 12:00 Results Provider Performance Survey 2022

We will first touch upon what the Provider Performance Survey actually is, we will take you through its purpose, why do we carry out this survey and the methodology that is used. 
After this, we will take you through the results of this year and will announce the winners of this year’s survey. Or in other words, who is the best FM service provider of this year?​

Speaker: 

WWEU23 Speaker Headshot_Fleur van Beers

Fleur helps you to organise and optimise your services to enable you to manoeuvre, control and anticipate to a continuously changing environment. From outlining the sourcing strategy, guiding and executing procurement processes to advising on the setup of your supply and demand organization. 

 

Sex, Drugs and Smart Technology

The future of work driven by big data and the human brain

Ticket required

THURSDAY

23 March 2023

All times listed are in CET

9:30 - 10:00 The Role of Wellbeing in a Hybrid Optimal Strategy

Leesman data shows that hybrid working is here to stay. Organisations who have accepted this and adapted fast are those leading the way in offering outstanding hybrid experiences. It is not as simple as providing an improved work-life balance, but in fact understanding the experience employees have across multiple locations. What is the impact of mandating a return to the office versus giving employees some level of autonomy over where they choose to do their work? Join as we present recent Leesman data to show how considering wellbeing factors is crucial in delivering a hybrid optimal strategy.

Speaker: 

WWEU23 Speaker Headshot_Kristy Angerer

Kirsty Angerer is passionate about human centric design and has a deep understanding of the interactions among humans and the ecosystems of workplaces. In the last 10 years she has worked Internationally with SME’s and large Fortune 500 organisations to enhance people’s health and optimise performance through developing & implementing ergonomics programs and influencing the design of workplaces. Her role as Development Director at Leesman is to equip executives at all levels to make informed, forward-thinking decisions that allow them to mitigate risk, plan for the future, and benefit from great employee workplace experience.

10:00 - 10:30 Plenary Session

Speaker: TBD

9:30 - 10:30 Bringing Natural Environments Into a Virtual Reality Game

Speaker: Tatu Heinämäki

ROUNDTABLE 1

9:30 - 10:30 Leading The FM Transformation by Setting SBTi Net-Zero Targets

Moderator: Marco Swan

ROUNDTABLE 2

9:30 - 10:30 Communication Technology and a 4-Generation Workforce in a Post-Pandemic World

Moderator: Ted Ritter

9:30 - 10:00 Artificial Intelligence for HVAC Preventative Maintenance

Speaker: Jeffrey Anderson

10:00 - 10:30 Managing Workplace Conflict Through Business-to-Employee Communications

With so much disruption and change in the world right now, the workplace can be a magnet for conflict. If leaders fail to communicate properly, it can lead to tension with many different groups, including different age cohorts and personality types, including introverts and extraverts as well as those with neurodiverse differences. Organizations need a blueprint for effective, multi-platform communications with their employees. 

Speaker: 

WWEU23 Speaker Headshot_Jo Sutherland

As managing director of Magenta, Jo Sutherland’s mission is to help organisations in the built environment communicate better with their target audience. Over the past 15 years, she has managed a number of high-profile national and international campaigns for leading brands. This has involved designing and delivering marketing strategies and PR services that stem from business objectives and drive measurable impact. 

 

11:00 - 11:30 Cracking Open Workplace Experience Using Unstructured Data

In a world swamped with data why are we so reliant on structure (quantatative) data telling us 'what' is happening. What we really want to know is 'why' and unstructured data (qualitative) is the route to that. And today, we know have the technology to measure that, at scale! See what is making workplaces work, in the words of thousands of employees

Speaker: 

WWEU23 Speaker Headshot_Chris Moriarty

Chris has spoken about the emerging workplace discipline for almost ten years. Having been part of the leadership team at the Institute of Workplace and Facilities Management (IWFM) in the UK, he has gained a reputation for provocative thinking and challenging debate. He is co-founder of new workplace experience assessment platform audiem, and co-host of the Workplace Geeks podcast.

11:30 - 12:00 The Great Disconnect - Managing Workplace Change

AWA research of 80,000 employees globally has revealed a seismic shift to hybrid working. Conducted during June and July 2022, the research found that just over a quarter of people are coming into the offices. Leaders failing to manage this change risk causing a great disconnect with their people. In the pre-pandemic world vision was created by a small cluster of senior leaders and then cascaded down the organization. Now every employee must be involved in the creation of the vision through a process that ensures their goals and those of their team are transparently aligned to the vision.

Speaker: 

WWEU23 Speaker Headshot_Andrew Mawson (1)

Andrew is a pioneer, thinker, and speaker on matters ‘work and place’, trusted by leaders to provide guidance, experience and insight to ensure they find the right workplace model to meet their business and people needs and is a regular contributor to Forbes.com.  He has knowledge and experience of new models of working, as well as an in-depth understanding of business strategy, culture, space, technology and human behavior to improve business performance and empower leaders to achieve their goals. The company works across large multi-national corporations, technology companies, energy services, pharmaceutical companies, hospitals, banks, and professional services providers.

12:00 - 12:30 The Insider Look at Standards Development

Speaker: Terrence Horsman

12:30 - 13:00 The Future is in Data Driven FM

Speaker: Marc Grovers / George Maas

 

11:00 - 11:30 Esus Community

Speaker: TBD

11:30 - 12:00 Digital Twins Trends for FM.s, A Global View

Speaker: Ted Ritter

12:00 - 13:00 Research & Association Session

Speaker: TBD

ROUNDTABLE 1

11:00 - 12:00 Futures Game - Work-Environment for Generation Alpha

During this session we will elaborate on a tool for embracing the complex and uncertain future. Findings on possible futures for the Gen Alpha workplace as developed with students from minor Real Estate and Facility Management will be shared. Impactful economical and societal transitions, the rise of new technology and the speed of changes that emerge from subcultures inspired Creating 010, one of the knowledge centres of the Rotterdam University of Applied Science. This led to a gamified method to pinpoint the upcoming and co-create the outcomes into creative solutions and scenario’s for possible futures.

Moderator: 

WWEU23 Speaker Headshot_Auke Brugmans

Auke is a senior lecturer at Hogeschool Rotterdam, institute of the built environment (IGO) and researcher at the Centre of Expertise HRTech. Her enthusiasm and over 20 years of experiences in real estate and facility management in the private sector stimulates students, she develops new ways of education and contributes to research in urban development. Her subjects of interest are: work(place) development, viability in the urban environment, gig economy and futures thinking. 

12:00 - 13:00 Great Spaces Provoke Great Transformations

Moderator: Marc Bertier

ROUNDTABLE 2

11:00 - 12:00 FM 'By and for' The Millenials

Moderator: Ramganesh Ramakrishnan

12:00 - 13:00 How the Dutch Ministry of Defense Became the First ISO 41001 Certified Organization in Europe

In general, standards are boring and can be seen as restricting. Still, the Dutch MoD has implemented ISO41001, the first FM Management Systems Standard, to become the benchmark for multi-layered, complex FM-organizations. Why did we do this, how did we manage and what have we learned from the implementation and certification process?

Moderator: 

WWEU23 Speaker Headshot_Ivan van der Pool

Ian brings over two decades of FM-experience to the table. He is a former chairman of FMN and a former Director at IFMA Global. Since 2017 Ian has been actively involved in the creation of ISO41001 and helps promote this management systems standard through training and consultancy. Within the Dutch military, he is responsible for the implementation and certification of ISO41001 in Servicepunt, the new (in-house) FM-organization serving over 44 defence installations in the Netherlands.

 

11:00 - 11:30 Space Exploration: Making Sense of Your Workplace Universe

Speaker: Dec Horgan

11:30 - 12:00 Redesigning Work for the Hybrid World

Digital transformation and the impact of COVID-19 have changed how work gets done. Many organizations struggle(d) in this transition, but others used it as a catalyst for reimaging the workforce. This session will take you on a journey how to become a data driven organization that can make better informed decisions than ever before to preserve and protect employee wellbeing in this hybrid world.

Speaker: 

WWEU23 Speaker Headshot_Tom Verté

Tom is a Director Modern Workplace & Cloud at KPMG Belgium. Tom has a focus on technology and more than 20 years of experience in the transformation of the digital workplace.

12:00 - 12:30 Dealing with The Increasing Complexity and Competitiveness of the FM Industry

The world of facility management is becoming more complex daily. Staff has higher expectations of their (future) workplaces. Customers are more demanding. But the prices should stay the same – of course. Now, how can we deal with these challenges? In this presentation, we summarize the main factors that impact customers’ perceived quality of services. We also discuss what facility management companies can do to meet higher expectations of customers without increasing the costs. Spoiler-alert: Digitization of the operational routine and communication is the way to go.

Speaker: 

WWEU23 Speaker Headshot_Drazen Ivanis

Dipl. Ing. Drazen Ivanis, born in Bosnia and Herzegowina, studied Electrical-engineering at the University of Graz in Austria. After finishing his degree, he was the Technical Manager of Europe’s biggest listed real estate group Unibail-Rodamco-Westfield (Donau Zentrum, SCS). Drazen knows how FM teams work, which challenges the operational management faces and which general problems occur on a daily basis. After having gained all this experience Drazen Ivanis developed Wowflow and founded the start-up of the same name in 2018. Wowflow is a work management and collaboration software for facility management teams. Today companies like Forstinger Österreich, Attensam and the BUWOG Group are amongst Wowflow’s clients.

12:30 - 13:00 The Power of Positive Workplace Design 

Speaker: Susanne Colenberg

 

14:00 - 14:30 FM in the Metaverse of Madness

The Metaverse is the next generation of the Internet.  Join us for an exploration of how emerging technologies like Smart Contracts, Blockchain, NFTs, Avatars, GPT, Digital Twins, 3D Virtual Worlds and the Metaverse are directly impacting the FM profession in meaningful ways.  Attendees will learn best practices and emerging standards on how the collision of the physical and digital worlds are creating more efficient processes and values that will challenge conventional FM methods and procedures.  

Speaker: 

WWEU23 Speaker Headshot_Paul Doherty

Paul is CEO of The Digit Group, Inc. TDG (www.thedigigroupinc.com), a Singapore-registered Smart City real estate development and solutions company.  As seen on Bloomberg TV and The Wall Street Journal, acknowledged by CNBC as one of America's Business Titans and reported by Forbes as “Changing the World”, Paul is an award-winning architect. a Senior Fellow of the Design Futures Council and a Fellow of the International Facility Management Association (IFMA).  Concurrently, Paul is the co-founder and producer of the critically acclaimed AEC Hackathon (www.aechackathon.com).  Paul’s current work includes the design, planning, construction and operations of Smart Cities around the world.  

14:30 - 15:00 An Investigation Into the Relationship Between Psychological Sense of Community

Speaker: Hannah Wilson

15:00 - 15:30 Into the Future: Tech Trends That Will Revolutionize Buildings

Speaker: Susan Clarke

14:00 - 15:00 House of Experiences - Sustainable Business Models and Wellbeing from Virtual Spaces

The covid19 -pandemia has challenged many creative industries, which rely on physical presence. At the same time many facilities are under-used. This presentation is elaborating the results of the EU -funded project “House of experiences”, which responds to the needs of the both creative and real estate industries by developing a new sustainable business and wellbeing concepts from virtual spaces and technology. The project develops virtual and hybrid spaces based on environmental and customer psychological principles. Presentation wil give insight to sustainable solutions for vacant, underutilized or physically altered facilities.

Speaker: 

WWEU23 Speaker Headshot_Kaisa Airo

Kaisa Airo, Principal Lecturer, Laurea University of Applied Sciences
Dr. Kaisa Airo has been teaching facility management and service design over decade in multiple universities. She is specialized in user experience of workplaces and collaborates actively with real estate companies and reginal actors. At the moment she is working as the head of The European Regional Development Fund (ERDF) -project House of Experiences, which aim is to develop new digital solutions to under used facilities.

15:00 - 15:30 Understanding Healthy Hybrid Work: Developing a New Research Agenda

Speaker: Matthew Tucker

ROUNDTABLE 1

14:00 - 15:00 Designing for Diversity, Equity and Inclusion Steps to Creating Workplace Inclusion!

The build environments that we live, work and play in impacts each of us in various ways. When designed and operated well, they can help address social inequity, systemic racism, and social injustice. We need to embrace the principles of universal design …whereas the design of buildings, products and environments are made to be accessible to all, regardless of age, disability or other factors. when we do so, we create spaces that address Justice, Equity, Diversity, Inclusion, JEDI. Join us as we discuss the issues, opportunities and best practices for addressing DEIA. 

Moderator: 

WWEU23 Speaker Headshot_Kay Sargent

With 38 years of experience, Kay is a recognized expert on workplace design and strategy issues and an award-winning designer. Kay is Global Co-Director of HOK’s WorkPlace team and sits on HOK’s Board of Directors. In 2020 she was named ASID’s Designer of Distinction. In 2021 she was selected from her field of peers to provide Congressional Subject Matter Expert Testimony to the U.S. House of Representatives on “Federal Real Estate Post-COVID-19: A View from The Private Sector.”

ROUNDTABLE 2

14:00 - 15:00 Breaking Down the Siloes, and bringing it all together!

Moderator: Gordon Wright

14:00 - 14:30 The Future of Work = NOW; Empowered Employees & Human-Centered Leaders

Speaker: Victoria Pelletier

14:30 - 15:00 FMN Young + IFMA Young Professionals

Speaker: TBD

The New Now

Building resilience in a world where change is the only constant