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11:00 - 11:30 Making it Real: Building an Authentic DEI Culture
The current state of workplace Diversity, Equity and Inclusion. How an authentic DEI culture improves performance and creates a competitive advantage. Leadership’s role in driving change to make DEI “real” and how the company does business.
Speaker:
Pa Sinyan is Managing Partner with Gallup and leads Gallup’s teams across EMEA.
In his role, he supports leading companies to drive organizational and cultural change. He has 13 years experience working on organizational and C-Suite challenges. Pa leverages Gallup’s cutting-edge data insights in the science of leadership, behavioural economics, and decision-making to support leaders. As a trusted advisor, he partners with leaders to help the unearth organic growth – more engaged employees, customers and suppliers. Pa has an MSc and a BSc in International Economics and Finance from Universiteit van Tilburg in The Netherlands. Born and raised in The Gambia, Pa has lived in Germany, The Netherlands and Tunisia. Pa speaks English, German and Wolof.
11:30 - 12:00 End of the Office Era: Revolutionizing Working Together
The office stay more empty than expected, working at home is higher valued by employees. Time to revolutionize the office with a new disrupting new concept blending the best of hotel hospitality, co working buzz and office work focus. Presenting is the refreshing answer for the demanding hybrid employees of today, where people come less to the office but expect more in this era of hybrid working. Introducing a new asset class and new service model for FM.
Speakers:
Harold is a anthropologist focusing on delivering the future of work today. Creating meaningful places by combining culture, ambition and people.
Hans is co-founder and managing director of Zoku, a new type of business hotel, offering a relaxed place to live, co-work and socialize with locations in Amsterdam, Vienna, Copenhagen and soon Paris. Zoku was awarded as "one of the 25 coolest hotels in the world" by Forbes. Before Zoku, Hans was the initial creator and former founding partner of the citizenM hotel concept.
12:00 - 13:00 Cybersecurity and the Built Environment: FM's Role
Moderator:
Jeffrey Saunders is CEO of Nordic Foresight. Jeffrey also supports IFMA as its Director of Research. He formerly served as Director, Copenhagen Institute for Futures Studies, and as an advisor at the Office of the Secretary of Defense, Stability Operations. Jeffrey has conducted foresight exercises for Fortune 100 organizations and governments and has authored over 30 articles, reports, book chapters, etc., on the future of work and organizations. He also authored 17 ethnographic analyses of subnational and organizational cultures along the Andean Ridge, North Africa, and the Middle East. Jeffrey regularly presents at conferences globally.
Speaker:
Dr. Erika A. Pärn is a Research Associate at University of Cambridge supporting the IfM and Centre for Digital Built Britain (CDBB). She is recognized for her work on BIM and facilities management. Previously whilst working in industry, she led multiple research project technical deliverables for the EU commission on two H2020 initiatives, BIMERR and Green Instruct. Her industrial based research published has focused predominantly upon the multi-disciplinary area of ‘digital construction and facilities/asset management’.
11:00 - 11:30 From Data to Decisions
Speaker: Vincent Le Noble
11:30 - 12:00 Insights to Hybrid Learning Environments - Exploring Ways to Enhance Wellbeing and Learning with Virtual and Pedagogical Solutions
Speaker:
Dr. Kaisa Airo has been teaching facility management and service design over decade in multiple universities. She is specialized in user experience of workplaces and collaborates actively with real estate companies and reginal actors. At the moment she is working as the head of The European Regional Development Fund (ERDF) -project House of Experiences, which aim is to develop new digital solutions to under used facilities.
12:00 - 13:00 The Power of Positive Workplace Design
Speakers:
Susanne Colenberg has a background in organizational psychology and interior architecture and worked as researcher, workplace consultant, and teacher of environmental psychology. Currently she is doing a PhD in human-centered design at TU Delft on workplace design for social well-being.
Tuuli Jylhä, D.Sc. (Tech.), is chairing the real estate management professorship at Aalto University, Finland. Her research vision is to deliver value with fewer resources in the built environment. She studies a variety of value delivery models with low resource consumption, including, for example, servitization, sharing, user-led models, process re-engineering, hybrid working, circular designs, and building life-span extensions. As the Research Chair in the EuroFM Network, she brings FM researchers together and supports advanced FM knowledge creation.
Panelists: Evi De Bruyne, Saskia Mars, Susanne Rolaff
ROUNDTABLE 1
11:00 - 12:00 Is this your Kodak Moment? Ensuring We Stay Relevant!
No successful workplace program can meet the needs of the organization and the workforce without address the 4 pillars of Enterprise Alignment - people, place, process and tools. As we continue with the evolution of work and transforming towards a better future, we need to take a holistic approach, not a siloed one. To do so we need to address environmental and human sustainability and wellbeing, technology, and infuse environments with a strong sense of purpose and welcoming elements to create compelling magnets where people and businesses thrive. If we don't evolve, we are destined to fail. Join us as we discuss how best to stay relevant and thrive.
Speaker:
With over 20 years of experience in corporate interior design, Timothy works primarily with our WorkPlace clients, lending his expertise to ensure high quality of work and enhanced client satisfaction. Timothy has led many high profile projects while with HOK, most notably the headquarters of BBC Worldwide and Hachette publishing.
12:00 - 13:00 What role does maintenance management have to play in supporting better workplace experiences?
The past three years have seen organizations undergo a significant amount of change in a relatively short period of time. Seemingly overnight, buildings emptied, and companies were forced to implement remote and hybrid working strategies. As we shift from a global pandemic to and endemic situation, many buildings continue to have low rates of occupancy. Now, many organizations are exploring how to best incentivize occupants to return, through a focus on health & safety, providing more services and better experiences. During this time of transition, a question that should not be forgotten is: What role does maintenance management have to play in supporting better workplace experiences?
Speaker:
Derrek Clarke has over 15 years of experience in the building industry. Derrek is a registered architect in the US with project design, coordination, and construction experience in the healthcare and airport sectors. He has also held senior building technology research and consulting roles with Verdantix and Global PropTech. Currently, he is a product marketer at Planon responsible for the positioning of solutions for the facility service provider market.
ROUNDTABLE 2
11:00 - 12:00 Tension Between In-house and Outsourced FM Organization
There is always this tension between in-house FM’s and outsourced FM organizations based on the fact that each party is seeking its own benefit. Over a period of more than 20 years as in-house FM and FM consultant, I have noticed that the in-house FM’s are struggling to attain the agreed-upon level of service from the outsourced FM organizations. Despite all management tools, like service level agreement and KPI’s, the in-house FM still finds it difficult to get the right deliverables from the outsourced FM organization which increases tension between them which in return affects the services delivered.
Speaker:
Shukri is an FM consultant who loves to share his knowledge with other professionals in the industry. Shukri has been heavily involved in the FM industry for the last 20 years working in a wide range of sectors like healthcare, banking, educational, hospitality, and residential. Shukri is an approved instructor for several regional engineering associations and training centers. He has trained hundreds of FM professionals from all over Middle East region. Shukri is also the FM expert for several international organizations. Shukri is currently the managing director of QualiServ, one of the leading FM consultancy and training institution in Middle East region.
12:00 - 13:00 Innovation in workplace environments
The office stay more empty than expected, working at home is higher valued by employees. Time to revolutionize the office with a new disrupting new concept blending the best of hotel hospitality, co working buzz and office work focus. Presenting is the refreshing answer for the demanding hybrid employees of today, where people come less to the office but expect more in this era of hybrid working. Introducing a new asset class and new service model for FM.
Speakers:
Harold is a anthropologist focusing on delivering the future of work today. Creating meaningful places by combining culture, ambition and people.
Hans is co-founder and managing director of Zoku where people & ideas are brought together. As a firm believer of value creation and innovation for the international hospitality industry, started the development of various new hotel concepts and business models. Before Zoku, the initial creator, former founding partner and COO of the award-winning citizenM hotel concept where I was responsible for concept, creativity, design and development.
11:00 - 11:30 From Headquarter to Hubquarter. Not Places but Experiences to be Lived
Hubquarter is an eco-friendly project that shares existing and unused spaces (post pandemic), generating value for people, organizations, environment. Single hubs are mapped and connected across the nation, readapted to new uses, bringing out each place’s vocation, its 'genius loci', influencing our mindset. We want to present our Italian sharing economy experience and the results of the data collected, not limited to the physical aspects of space, but in terms of relational characteristics (participant engagement, knowledge, skills, interests, emotions). We want to prove it is replicable in other settings and countries, the best model for implementing hybrid work.
Moderator:
Jos has over 30 years of experience in different positions in FM, ranging from managing large construction and renovation projects, implementing ISO 9001 and IWMS systems, contributing to standardization programs (CEN), training and teaching as thought leader in multiple FM and CRE subjects. Chair of IFMA EMEA since 2021, Jos has always been extremely active in the FM Community, co-founding the IFMA Belgian Chapter and serving in the board for 6 years. Passionate about the FM profession, Jos is managing the PROCOS Group across Europe providing Space, Software & Soul services to clients to improve the living and working environment.
Speakers:
Full Professor of Philosophy of Science and Human Development at the University Campus Bio-Medico of Rome and within the CCBIO project @ University of Bergen (Norway). Her teaching and research work currently focuses on the relevance of the human factor in science and digital transitions. Always among her interests the integrated development of living systems (from entrepreneurial ecosystems to business organizations), also in the light of new technologies and sustainable development. She holds standing roles at several Ministries and Research Institutes on Ecological Transition, Biosafety, Biotechnology and Life Sciences; she is Venture Thinking Founder.
Daniele led its internationalisation process, opening to the European, US and South American markets. Considered one of the most prominent voices on the themes of WorkPlace Evolution, Sustainability and Open Innovation, and his collaboration with leading international innovators like Tal Ben-Shahar, Joffrey Pfeffer and Sandra Mitchell led him to found Venture Thinking, a global ideas accelerator that connects the world of business with that of philosophy and culture, generating innovative solutions with a social impact. During the lockdown, he developed and launched the idea of Hubquarter as a sustainable distributed work solution, inspiring international smart city projects.
In 1998 Markus founded Sandenburg Concept Creation, where he has devised and executed many appealing and relevant customer experience concepts together with national and international clients, including businesses in the real estate, food- and retail sector and experience centers.
Early 2020 Sandenburg acquired ‘DST – the experience agency’, an Amsterdam-based experience development and design agency, creating brand experience centers, visitor centers, themed attractions and educational projects. In 2019 Markus attended the IESE Advanced Management Program, aiming at achieving visionary leadership and excellence in execution. Markus is passionate about mixed use innovations, hybrid environment that connect people and brands.
11:30 - 12:00 The Moral Approach of Facility Management
How Manifest, a leading FM provider, digitized all operations of facility management and what the impact on its customers satisfaction and productivity.
Speaker:
Co-founder at moralius.com & General Manager at Manifest. George has more than 10 years of experience in both IT & Facility Management industries. His experience and leadership have focused on delivering technology-driven business services, designing the product strategy, technical roadmap and business logic of moralius ecosystem.
12:00 - 12:30 The Future of Physical Access Flows to Safeguard Your Facility
Already 10% of all data breaches occur via physical security attacks, with an average cost of $4.35 million. This number will only increase in the next years, as long as outdated 20th century technologies, such as RFID badges, stay operational. This session will focus on innovative and future solutions that will help safeguarding your facility.
Speaker:
Roy Jeunen is the Co-Founder of NineID, a fast growing access & identity management solutions scale-up. Prior to NineID, Roy served as the Innovation Manager of DP World, where he was in charge of digitalising access and documentation flows. He holds a Master of Science from the Catholic University of Leuven and a Master in Management from Vlerick Business School. The solutions he has worked on received awards such as "Outstanding New Security Product of the Year" (OSPA's), "PwC User Experience Award" (PwC) and "ICT Project of the Year" (Datanews).
12:30 - 13:00 Futures Game - Work Environment for Generation Alpha
Impactful economical and societal transitions, the rise of new technology and the speed of changes that emerge from subcultures inspired Creating 010, one of the knowledge centres of the Rotterdam University of Applied Science. This led to a gamified method to pinpoint the upcoming and co-create the outcomes into creative solutions and scenario’s for possible futures.
Speakers:
Auke is a senior lecturer at Hogeschool Rotterdam, institute of the built environment (IGO) and researcher at the Centre of Expertise HRTech. Her enthusiasm and over 20 years of experiences in real estate and facility management in the private sector stimulates students, she develops new ways of education and contributes to research in urban development. Her subjects of interest are: work(place) development, viability in the urban environment, gig economy and futures thinking.
Justien Marseille is a researcher on upcoming trends and possible futures. In 1999 she founded The Future Institute. The studio focusses on qualitative research and advices, amongst others, developers and municipalities in anticipating on the future urban developments. Next to this, she works as a senior researcher at the Rotterdam University of Applied Science, developing tools to get a better grip on upcoming changes and handling transitions.
14:00 - 14:30 Living Design
Douwe will give a short introduction on the presentation of Bob Hendrikx.
Bob Hendrikx is exploring a living future. What if our everyday products are alive? We live in a world in which a dead tree has more value than a living tree. Let's change that. We strive for a fundamental new relationship with the natural world. What if we no longer work with dead materials, but with living organisms? Imagine buildings that grow, breathe and heal themselves. This talk takes you beyond the limits of your imagination by turning science-fiction into reality.
Speakers:
As Head of Innovation & Workplace Management at ISS, Douwe Driehuis is responsible for creating and implementing the workplace of the future, but also making that workplace more sustainable. Douwe is also initiating and facilitating collaboration between startups and corporates to accelerate change.
Bob Hendrikx is the founder and inventor of the living coffin that turns humans into compost. His other works include growing world's first living home at the Dutch Design Week and buying a broken-down Detroit home for $1000 to make sustainable housing accessible for all. Bob has been chosen as Human of the Year 2020 by VICE Media. His ambition is to empower and inspire people towards a living future by turning science-fiction into reality. Featured on (inter)national media platforms such as TEDx, CNN, Dezeen, BBC, Guardian, Futurism, Fox News, NOS and NRC.
14:30 - 15:00 Designing for Diversity, Equity and Inclusion Steps to Creating Workplace Inclusion!
The build environments that we live, work and play in impacts each of us in various ways. When designed and operated well, they can help address social inequity, systemic racism, and social injustice. We need to embrace the principles of universal design …whereas the design of buildings, products and environments are made to be accessible to all, regardless of age, disability or other factors. when we do so, we create spaces that address Justice, Equity, Diversity, Inclusion, JEDI. Join us as we discuss the issues, opportunities and best practices for addressing DEIA.
Speakers:
With over 20 years of experience in corporate interior design, Timothy works primarily with our WorkPlace clients, lending his expertise to ensure high quality of work and enhanced client satisfaction. Timothy has led many high profile projects while with HOK, most notably the headquarters of BBC Worldwide and Hachette publishing.
With more than twenty-five years of experience in the design, consulting and real estate industry, Gordon’s mission is to improve the business performance of HOK’s clients by integrating business vision with sound strategy and consistent execution. Gordon’s expertise is drawn from his leadership of management firms in the design, architecture and real estate industry, along with a significant network of strong relationships with end user clients, service providers and the real estate community.
15:00 - 15:30 Next Generation IFM Outsourcing Strategies in EU
This panel session will address next generation Integrated Facilities Management (IFM) outsourcing strategies and the unique set of opportunities and challenges that companies are facing. The discussion will review different market approaches companies are taking including renewals, incumbent switching, redefining scope and metrics and pricing models through successive generations.
Moderator:
Ty Fastovsky is a Managing Principal for Trascent, with over 18 years of experience in consulting, financial services and manufacturing, Ty is well-versed in all areas of corporate real estate, including project and facilities management (RE/PM/FM), outsourcing, capacity oversight and planning, and financial analysis and benchmarking. Ty has supported a broad range of clients across the globe. Currently, his primary focus is providing project management and client relationship expertise in the delivery of outsourcing services, organizational effectiveness, and re-design and performance improvement for businesses.
Speakers: TBD
14:00 - 15:00 IFMA's Experts' Assessment
The "IFMA's Experts' Assessment - presentation of findings and panel debate" would present the findings from IFMA's Experts' Assessment study. This study harnessed insights from 220 of the world's leading experts in workplace and facility management on the future of the industry towards 2030.
Moderator:
Jeffrey Saunders is CEO of Nordic Foresight. Jeffrey also supports IFMA as its Director of Research. He formerly served as Director, Copenhagen Institute for Futures Studies, and as an advisor at the Office of the Secretary of Defense, Stability Operations. Jeffrey has conducted foresight exercises for Fortune 100 organizations and governments and has authored over 30 articles, reports, book chapters, etc., on the future of work and organizations. He also authored 17 ethnographic analyses of subnational and organizational cultures along the Andean Ridge, North Africa, and the Middle East. Jeffrey regularly presents at conferences globally.
Speakers:
With more than 25 years’ experience from the industry, Peter Ankerstjerne has been involved in most aspects of Facility Management and Workplace Experience. Prior to Planon, he held executive roles at ISS, Wework and JLL, working with Strategy Development, Marketing and Operations. Since 2016 he has been part of IFMA’s BoD, where he served as Chairman from 2020-2022.
Dr. Marie Puybaraud is the Global Head of Research for JLL Work Dynamics and a globally-recognized thought leader on the Future of Work and Human Experience with a significant track record of research in Corporate Real Estate, Facilities Management and Workplace industry futures, workplace innovation, sustainability, technologies, and workforce issues at work. Marie leads the Global Research agenda for JLL Work Dynamics since 2015 with three regional research leaders and a team of researchers. She is a member of the Global Research Executive Board of JLL and of the Strategic Planning & Growth team. Her latest research focuses on the future of work, human experience & performance, workplace trends, flex-space, metrics that matter and responsible real estate.
15:00 - 15:30 Are We, as the Facility Sector, Sufficiently Prepared for the Future?
Will the future of work be dominated by the individual, or by the collective? Will firms pursue profits or a broader purpose? Using scenario planning tools, we map four radically different scenarios for the future of work, the workplace and facility management companies.
Speakers:
ROUNDTABLE 1
14:00 - 15:00 TBD
Speaker: Chantal Spruit
ROUNDTABLE 2
14:00 - 15:00 Digital Twins: Transforming Facilities Management
Building owners and operators are increasingly looking to BIM and real-time digital twins to drive new efficiencies and save costs. Join this session to discuss best practice advice on how facility managers can get value from digital twins today drawing on best-in-class examples. We will also explore findings from innovation projects that are using VR-based models already being used in design and operations scenarios.
Moderator:
Susan leads Autodesk’s vision and strategy for building operations, helping customers drive value from their AEC data through the real estate lifecycle. She has over 12 years of experience in the real estate technology sector with expertise across IWMS, digital twins, IoT platforms and net zero buildings. In her previous role, she led the Verdantix Smart Building team delivering research insights and consulting projects to executives globally.
Speaker:
Siva is as Digital Twin Customer Adoption Specialist at Autodesk. He has extensive experience in BIM and GIS industry. He works with a diverse portfolio of customers to drive Digital Twin adoption through innovation, change management, and latest technology adoption. He has conducted several Digital Twin workshops and helped customers define tangible Digital Twin use cases during Design, Construction and Operations phase of built assets. He is involved in developing strategic initiatives using emerging technologies such as Digital twins to grow customer business. He collaborates actively with customers on their Digital Twin journey by identifying Digital Twin enablers, Digital Twin applications, use cases, maturity levels and implementation road maps. He is a member of UK National Digital Twin programme and Digital Twin Consortium
14:00 - 14:30 Why is Affordance-based Design informing The Future of Work?
Discover how Affordance-based Design is informing The Future of Work and why a case study in London is influencing the development of AI for new integrated space management, user experience and employee care technologies. Learn how these human-centric collaborative working environments can deliver economic, social, and environmental impact.
Speakers:
Melanie is a skilled researcher and strategic thinker, building solutions informed by evidence-based analysis of human behaviours and environmental variables, to help improve safety, wellbeing, and productivity. Her current research examines how collaboration is cultivated in the workplace and how the physical environment can impact human-to-human interaction. This work is part of a larger project which includes human-to-robot collaboration and metaverse workplaces
Halbyn is a leader of collaborative research and transformation projects for the future of work, wellbeing, and care. As a purpose driven entrepreneur and humanitarian, Halbyn achieves radical outcomes for business, employees, and society, by bridging silos with evidence and understanding. His work has helped increase interdisciplinary innovation and optimize the design, operation, and experience of work environments for clients such as JCB, Lenovo, Nestle, Mott MacDonald and many public sector organizations. Halbyn is a member of the ISO committee developing new international standards for Ageing Societies and is an innovation ambassador for people-centered workplaces.
14:30 - 15:00 Results Provider Performance Survey 2022
We will first touch upon what the Provider Performance Survey actually is, we will take you through its purpose, why do we carry out this survey and the methodology that is used.
After this, we will take you through the results of this year and will announce the winners of this year’s survey. Or in other words, who is the best FM service provider of this year?
Speaker:
Fleur helps you to organize and optimize your services to enable you to maneuver, control and anticipate to a continuously changing environment. From outlining the sourcing strategy, guiding and executing procurement processes to advising on the setup of your supply and demand organization.
Sex, Drugs and Smart Technology
The future of work driven by big data and the human brain
Join IFMA, FMN and EuroFM in giving back to the community and the industry. Enjoy luxury bites, a delicious three-course meal, entertainment, an inspiring keynote address, live music and networking with colleagues. Proceeds will benefit the IFMA Foundation and grant a European FM student scholarship.
Additional ticket required.
9:30 - 10:00 The Role of Wellbeing in a Hybrid Optimal Strategy
Leesman data shows that hybrid working is here to stay. Organisations who have accepted this and adapted fast are those leading the way in offering outstanding hybrid experiences. It is not as simple as providing an improved work-life balance, but in fact understanding the experience employees have across multiple locations. What is the impact of mandating a return to the office versus giving employees some level of autonomy over where they choose to do their work? Join as we present recent Leesman data to show how considering wellbeing factors is crucial in delivering a hybrid optimal strategy.
Speaker:
Kirsty Angerer is passionate about human centric design and has a deep understanding of the interactions among humans and the ecosystems of workplaces. In the last 10 years she has worked Internationally with SME’s and large Fortune 500 organisations to enhance people’s health and optimise performance through developing & implementing ergonomics programs and influencing the design of workplaces. Her role as Development Director at Leesman is to equip executives at all levels to make informed, forward-thinking decisions that allow them to mitigate risk, plan for the future, and benefit from great employee workplace experience.
10:00 - 10:30 Unleash the Innovative Power
Wouter his keynote will be about how real estate and facility is changing. How fast it is changing, how other industries like Google and Amazon are entering our market, how to create way more value and what corporate organizations need to do to become future proof. His keynote is very energetic, interactive and attendees will feel the energy. The energy that is needed to Unleash the Innovative Power (title of the keynote) and get real estate and facility to start using PropTech. Wouter will talk also about the global innovation challenges his team did for Emaar in Dubai. He will show some successful examples of innovation.
Speaker:
Wouter is seen as a one of the worlds’ leading thought leaders in PropTech. He is a serial entrepreneur who founded Global PropTech as well as Holland ConTech & PropTech. Global PropTech brings together innovative corporate real estate companies and top-notch PropTech companies on a global scale to facilitate joining forces and the embracement of technology in order to create a better built environment. Holland ConTech & PropTech is a successful innovation ecosystem for the Dutch real estate and construction sector with more than 220 members. During the MIPIM PropTech New York 2019, Holland ConTech & PropTech was awarded as Top Association by MetaProp NYC.
9:30 - 10:30 Bringing Natural Environments Into a Virtual Reality Game
Speaker: Tatu Heinämäki
ROUNDTABLE 1
9:30 - 10:30 Leading The FM Transformation by Setting SBTi Net-Zero Targets
The number of companies announcing net-zero ambitions is rapidly growing, but not all net-zero targets are equal. Without a common definition, the goals become inconsistent and the collective impact decreases. What does net-zero mean in a Facility Management context? The Net-Zero Standard is considered the prime methodology for setting net-zero targets as a company and is recognized as a good case practice by the United Nations. Through the Science Based Targets Initiative (SBTi) these targets are externally validated and monitored.
Speaker:
As a Senior Program Manager at the UN Global Compact Network Netherlands, Marco Swan oversees the entire work program on environment, social, governance, and finance issues. Through different engagement opportunities – such as Climate Ambition Accelerator, Young Professionals Program, and others – Marco helps companies to accelerate their sustainability journey.
The United Nations Global Compact is the largest corporate sustainability initiative in the world, with more than 17,500 companies and 3,500 non-business signatories based in over 160 countries, and more than 65 Local Networks.
ROUNDTABLE 2
9:30 - 10:30 Communication Technology and a 4-Generation Workforce in a Post-Pandemic World
In a pre-pandemic world, it used to be that our challenges were in cohesively deploying communication strategies with internal/external clients and staff. These strategies included the utilization of related FM-specific and non-specific technologies in the workplace that could be reinforced through face-to-face communication.
We have had two major disruptions over the past 3 years: A global pandemic that changed the landscape for remote work, and Generation Z have entered the workforce. We now live in a world where we may have never met our colleagues in person and one where technology is changing on an almost weekly basis.
Moderator:
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Ted Ritter has worked and travelled extensively throughout The Americas, Europe, and Asia. He is the Principal of LMI360, a company that solely supports organizations that support the Built Environment. He is a co-author of “The Facility Manager’s Guide to Information Technology”, author of multiple articles and has contributed to over 100 presentations on Best Practices in regard to the use of FM Technology, Sustainability and Brand Management. He is the Current Global Chair of the IFMA Technology Community, Past President of the Greater Phoenix Chapter and also serves as the Immediate Past Chair of The IFMA Americas Advisory Board. He has over 30 years of experience in facility operations and project management. Ted was named an IFMA Fellow in 2019.
Speakers:
Iris van Mierlo is Facility Management Consultant at Colliers. Over the past 8 years, she got to have an inside look at many different types of organizations and helped them with a broad range of topics in the facility and workplace management industry. Her skills got be internationally recognised by winning the IFMA Houston chapter scholarship in 2019.
Martin Ruppe's background in interior design, architecture, and business informatics led him to the field of facility management and workplace strategy. He is a known workplace strategist and expert in digitalizing corporate facilities.
Mr Ruppe serves for the IFMA Workplace Evolutionaries as Global WE hub director and leads the Austrian IFMA Forum for Arbeitswelten.
9:30 - 10:30 Artificial Intelligence for HVAC Preventative Maintenance
Current building management systems fall short in regards to matters of hygiene and predictive maintenance of HVAC systems, thus impacting indoor air quality management. Current techniques focus on the measurement exposure levels and IAQ inside of built environments but often fail to track the source of the contamination, often in the HVAC system, in a way for which preventative maintenance can be applied for overall health and safety.
Speaker:
Massimo holds a degree in Environmental Engineering from the University of Pavia in 2007. He is ASCS and CVI certified and the director of Alisea’s Technical Department. Massimo is a certified NADCA (National Air Duct Cleaners Association) trainer and has 15 years of experience in HVAC hygiene management and remediation.
10:00 - 10:30 Managing Workplace Conflict Through Business-to-Employee Communications
Speaker:
As managing director of Magenta, Jo Sutherland’s mission is to help organisations in the built environment communicate better with their target audience. Over the past 15 years, she has managed a number of high-profile national and international campaigns for leading brands. This has involved designing and delivering marketing strategies and PR services that stem from business objectives and drive measurable impact.
11:30 - 12:00 The Great Disconnect - Managing Workplace Change
AWA research of 80,000 employees globally has revealed a seismic shift to hybrid working. Conducted during June and July 2022, the research found that just over a quarter of people are coming into the offices. Leaders failing to manage this change risk causing a great disconnect with their people. In the pre-pandemic world vision was created by a small cluster of senior leaders and then cascaded down the organization. Now every employee must be involved in the creation of the vision through a process that ensures their goals and those of their team are transparently aligned to the vision.
Speaker:
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Andrew is a pioneer, thinker, and speaker on matters ‘work and place’, trusted by leaders to provide guidance, experience and insight to ensure they find the right workplace model to meet their business and people needs and is a regular contributor to Forbes.com. He has knowledge and experience of new models of working, as well as an in-depth understanding of business strategy, culture, space, technology and human behavior to improve business performance and empower leaders to achieve their goals. The company works across large multi-national corporations, technology companies, energy services, pharmaceutical companies, hospitals, banks, and professional services providers.
12:00 - 12:30 There is No One Size-Fits-All Approach to Workplace Design
Ken will provide some very concrete examples of how smart workplace software has recently been deployed to get people back to offices, to enable new working practices and to promote collaboration, team working, organizational learning, innovation and creativity. The newest frontier is now how to experiment and eventually provide workplace designs that support diverse needs. Large organizations will often require different approaches from department to department based on the dynamism or conservatism of the teams. They also require different approaches from country to country too. Another thorny decision is related to activity-based working versus departmental home zones. In addition to this Ken will consider emerging workplace design strategies that support diversity, equity and inclusion in the workplace.
Speaker:
Dr. Ken Dooley is a Professor of Practice in Smart Buildings at Aalto University and the Chief Product Officer for Empathic Building for Offices at Haltian. He has over 20 years of experience in the built environment and has worked in London, Sydney, Dublin and Helsinki. Recently Ken has been working on hyper-local services, end user applications for smart buildings and the future of work and the workplace.
12:30 - 13:00 The Future is in Data Driven FM
This presentation shows how FM/CRE organizations can become more data-driven by structuring their facility management organizations accordingly and by properly organizing data governance. A data-driven culture is about replacing the gut feeling to make decisions with facts and assumptions based upon insights and reports that finds it’s base in a good data foundation. During the presentation George and Marc will give several practical examples of data driven use cases with relevance for FM/CRE and will go in to the required data infrastructure and organization that make these new functionality a reality
Speakers:
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Marc executes the role of CRE Data domain manager and is responsible within ASML CRE for all data related projects like data management, data science, business intelligence and the transformation of CRE into a data driven sector of ASML. Before Marc started working at ASML, he was a management consultant in the areas of data management, interim management and enterprise architecture. During this period, he helped several large Dutch and international corporations with the transformation towards being a data driven company. Marc has a passion for data and all use cases that can be executed based upon this new production asset.
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George is managing partner at Hospitality Group, a global consultancy firm in facility management. He is responsible for a team of consultants who are specialized in strategic sourcing and governance & organization. George wrote multiple books and articles about facility management and regularly speaks at conferences.
11:30 - 12:00 Digital Twins Trends for FM.s, A Global View
Moderator:
Ted Ritter has worked and travelled extensively throughout The Americas, Europe, and Asia. He is the Principal of LMI360, a company that solely supports organizations that support the Built Environment. He is a co-author of “The Facility Manager’s Guide to Information Technology”, author of multiple articles and has contributed to over 100 presentations on Best Practices in regard to the use of FM Technology, Sustainability and Brand Management.
He is the Current Global Chair of the IFMA Technology Community, Past President of the Greater Phoenix Chapter and also serves as the Immediate Past Chair of The IFMA Americas Advisory Board. He has over 30 years of experience in facility operations and project management. Ted was named an IFMA Fellow in 2019.
Speakers:
Peter Costanzo, FMP, has over 18 years of experience helping organizations apply technology to more effectively manage their real estate portfolios. Peter’s unique blend of experience in hardware, software, digital twins, IoT, compliance and facilities management applications allows him to work with clients to deploy solutions that meet both current and future facility management needs.
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Over 30+ years Erik has gained experience in software development, software product management and product strategy. Working for a variety of companies operating in manufacturing, software advisory services and in product software. The last 20+ years, Erik has worked for Planon in various leading roles, currently focusing on introducing new types of innovative solutions for Real Estate and Facility Management.
Siva is as Digital Twin Customer Adoption Specialist at Autodesk. He has extensive experience in BIM and GIS industry. He works with a diverse portfolio of customers to drive Digital Twin adoption through innovation, change management, and latest technology adoption. He has conducted several Digital Twin workshops and helped customers define tangible Digital Twin use cases during Design, Construction and Operations phase of built assets. He is involved in developing strategic initiatives using emerging technologies such as Digital twins to grow customer business.
He collaborates actively with customers on their Digital Twin journey by identifying Digital Twin enablers, Digital Twin applications, use cases, maturity levels and implementation road maps. He is a member of UK National Digital Twin programme and Digital Twin Consortium.
12:00 - 13:00 WE Community Workshop - Workplace Evolutionaries: What WE Know for Sure
Massive changes are happening in the world of work and the workplace. Are you ready to forget old truths and embrace new ones?
In this energizing (or maybe thought-provoking) session, moderated by Kati Barklund, Global WE Industry Liaison Lead, and Martin Ruppe, Global WE Hub Lead, our WE Hub leaders each representing a different country, will share one “big idea” generated from their community during our "What WE Know for Sure" session. These ideas are focused around a broad definition of workplace, the transformation of work, and are backed up with evidence and science. Based on these provocative presentations, you will get a snap shot of the world of work. Immediately following the presentations, the audience will receive a summary and will be able to prioritize responses (using Menti) to represent the collective thinking of the audience in attendance.
Speakers:
Kati Barklund is Sr. Workplace Strategy Manager at the Swedish workplace and property advisory company Tenant & Partner, helping clients realize their employees’ and organization’s potential through Performing Workplaces. For over twenty years Kati has been working on the forefront of both physical and digital workplace areas. Before Tenant & Partner, she worked at Microsoft, Coor, Skanska and Pharmacia. Kati is also Chairman of IFMA Sweden Chapter and part of the Global Leadership team of WE.
Martin Ruppe's background in interior design, architecture, and business informatics led him to the field of facility management and workplace strategy. He is a known workplace strategist and expert in digitalizing corporate facilities. Mr Ruppe serves for the IFMA Workplace Evolutionaries as Global WE hub director and leads the Austrian IFMA Forum for Arbeitswelten.
ROUNDTABLE 1
11:00 - 12:00 Futures Game - Work-Environment for Generation Alpha
During this session we will elaborate on a tool for embracing the complex and uncertain future. Findings on possible futures for the Gen Alpha workplace as developed with students from minor Real Estate and Facility Management will be shared. Impactful economical and societal transitions, the rise of new technology and the speed of changes that emerge from subcultures inspired Creating 010, one of the knowledge centres of the Rotterdam University of Applied Science. This led to a gamified method to pinpoint the upcoming and co-create the outcomes into creative solutions and scenario’s for possible futures.
Speakers:
Auke is a senior lecturer at Hogeschool Rotterdam, institute of the built environment (IGO) and researcher at the Centre of Expertise HRTech. Her enthusiasm and over 20 years of experiences in real estate and facility management in the private sector stimulates students, she develops new ways of education and contributes to research in urban development. Her subjects of interest are: work(place) development, viability in the urban environment, gig economy and futures thinking.
Justien Marseille is a researcher on upcoming trends and possible futures. In 1999 she founded The Future Institute. The studio focusses on qualitative research and advices, amongst others, developers and municipalities in anticipating on the future urban developments. Next to this, she works as a senior researcher at the Rotterdam University of Applied Science, developing tools to get a better grip on upcoming changes and handling transitions.
12:00 - 13:00 Great Spaces Provoke Great Transformations
Speaker:
Marc is a French workplace strategist with Architecture and Sociology backgrounds. He leads workplace Strategy for the Kardham Group and is involved in major projects like Orange HQ Bridge or TotalEnergies HQ The Link. He leads innovation programs like Club Kardham for which the results will be shared during Word Workplace Europe 23. His works is published in various articles and books.
ROUNDTABLE 2
11:00 - 12:00 5 Trends and Predictions Shaping the Modern Workplace
Speaker: Kev Jones
ROUNDTABLE 2
11:00 - 12:00 5 TBD
Speaker: TBD
11:00 - 11:30 The Strategic Position of Facility Management in a Fast Moving World: the SDG’s
Speaker:
This presentation reflects the results of the research agenda of Ifmec (International Facility Management Expert Centre) on all 17 SDGs. Sustainable Development can be seen as a series of projects that achieves most of the organisation specific SD-goals. (The technical core approach). Many of our cases shows that this approach could stimulate “greenwashing”. Facility Management orientation on the SDGs is approached as a process that needs continual attention. (The enabling vision) That is why we made the statement: Sustainability within a business must be embedded within the Department of Facility Management.
11:30 - 12:00 Redesigning Work for the Hybrid World
Digital transformation and the impact of COVID-19 have changed how work gets done. Many organizations struggle(d) in this transition, but others used it as a catalyst for reimaging the workforce. This session will take you on a journey how to become a data driven organization that can make better informed decisions than ever before to preserve and protect employee wellbeing in this hybrid world.
Speaker:
Tom is a Director Modern Workplace & Cloud at KPMG Belgium. Tom has a focus on technology and more than 20 years of experience in the transformation of the digital workplace.
12:00 - 12:30 Dealing with The Increasing Complexity and Competitiveness of the FM Industry
The world of facility management is becoming more complex daily. Staff has higher expectations of their (future) workplaces. Customers are more demanding. But the prices should stay the same – of course. Now, how can we deal with these challenges? In this presentation, we summarize the main factors that impact customers’ perceived quality of services. We also discuss what facility management companies can do to meet higher expectations of customers without increasing the costs. Spoiler-alert: Digitization of the operational routine and communication is the way to go.
Speaker:
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Dipl. Ing. Drazen Ivanis, born in Bosnia and Herzegowina, studied Electrical-engineering at the University of Graz in Austria. After finishing his degree, he was the Technical Manager of Europe’s biggest listed real estate group Unibail-Rodamco-Westfield (Donau Zentrum, SCS). Drazen knows how FM teams work, which challenges the operational management faces and which general problems occur on a daily basis. After having gained all this experience Drazen Ivanis developed Wowflow and founded the start-up of the same name in 2018. Wowflow is a work management and collaboration software for facility management teams. Today companies like Forstinger Österreich, Attensam and the BUWOG Group are amongst Wowflow’s clients.
12:30 - 13:00 Workplace trends: do they work for you?
Speakers: Federik van Steenbergen &
As a Workplace Strategist, Yvet gets to have an inside look at many different types of organizations. Over the past decade, Yvet has committed to sharing her experiences at conferences, in training programs and in consultancy projects both nationally and internationally.
14:30 - 15:00 An Investigation Into the Relationship Between Psychological Sense of Community
Workplace loneliness is a pervasive issue, which can have serious psychological and organisational implications. This research found that mechanisms that contribute to employee’s sense of community and relationships with others, can reduce employees’ experiences of loneliness. Therefore, organisations can design and manage their workplace environments to support employee wellbeing and reduce loneliness.
Speaker:
Hannah's research is primarily orientated within the field of work psychology but taking a multi-disciplinary approach to her research combining concepts from organisational psychology, environmental psychology, workplace and the built environment. There are three strands to her expertise work psychology, workplace strategy and pedagogy, which are fundamentally related to adaptations that can be made to improve individuals experiences and health within the work environment. Some of her current projects are; examining productive workplaces; workplace communities and wellbeing.
15:00 - 15:30 Into the Future: Tech Trends That Will Revolutionize Buildings
Speaker:
Susan leads Autodesk’s vision and strategy for building operations, helping customers drive value from their AEC data through the real estate lifecycle. She has over 12 years of experience in the real estate technology sector with expertise across IWMS, digital twins, IoT platforms and net zero buildings. In her previous role, she led the Verdantix Smart Building team delivering research insights and consulting projects to executives globally.
Spencer ten Brink is a thought leader for Autodesk solutions covering Corporate Real Estate Management. In his capacity as Business Development Executive, he supports customers with business case evaluation and a programmatic approach to transformation projects. His profile of 20 years in business is rounded off by various professional positions in the automotive industry.
14:00 - 15:00 House of Experiences - Sustainable Business Models and Wellbeing from Virtual Spaces
The covid19 -pandemia has challenged many creative industries, which rely on physical presence. At the same time many facilities are under-used. This presentation is elaborating the results of the EU -funded project “House of experiences”, which responds to the needs of the both creative and real estate industries by developing a new sustainable business and wellbeing concepts from virtual spaces and technology. The project develops virtual and hybrid spaces based on environmental and customer psychological principles. Presentation wil give insight to sustainable solutions for vacant, underutilized or physically altered facilities.
Speaker:
Kaisa Airo, Principal Lecturer, Laurea University of Applied Sciences
Dr. Kaisa Airo has been teaching facility management and service design over decade in multiple universities. She is specialized in user experience of workplaces and collaborates actively with real estate companies and reginal actors. At the moment she is working as the head of The European Regional Development Fund (ERDF) -project House of Experiences, which aim is to develop new digital solutions to under used facilities.
15:00 - 15:30 Understanding Healthy Hybrid Work: Developing a New Research Agenda
An estimated 100m people went to work from home during the COVID-19 pandemic for the first time across Europe. As a result, remote and hybrid work has become the 'new normal'. This session draws on critical research from a Doctorate in Business Administration (DBA) study on the topic, asking pertinent questions about how leaders, managers and HR professionals will need to support the health and wellbeing of hybrid workers if hybrid work is to fulfil its potential.
Speaker:
Matthew adopts a multi-disciplinary approach to his workplace and facilities management research, combining concepts and techniques from the built environment, environmental psychology, and business and management. Matthew has over 70 publications that include peer-reviewed journals, book chapters, refereed conference papers, and industry reports. He maintains close industry links as a Certified Member of the Institute of Workplace and Facilities Management (CIWFM); and a Member of the Royal Institution of Chartered Surveyors (MRICS) and a Chartered Facilities Management Surveyor.
14:00 - 14:30 How the Dutch Ministry of Defense Became the First ISO 41000 Certified Organization in Europe
Speaker:
Ian van der Pool is director/owner of ISO41001 CSI, as well as Head of Facility Management at Joint Support Command (NLD Ministry of Defense). Ian has nearly three decades of experience in leadership in operations and corporate services. His brings his most recent experience in consultancy, training and education, ISO41000 suite of FM-standards, CREM, contract management, demand management, supply chain management, Imagineering and business modelling.
14:30 - 15:00 Workplace Awards - Celebrating the Best in Workplaces
The Workplace Award competition is a call for excellence in making work environments better places to work. We award the best in workplace development projects and solutions. The competition has been organised by Finnish Property Owners Rakli and IFMA Finland since 2019. So far over 68 organizations have participated in the competition providing valuable insights about the best in workplace transformation projects and workplace solutions. We are now launching the competition to international participants together with Workplace Evolutionaries and IFMA local chapters. The presentation gives you the opportunity to learn about the Workplace Awards, the criteria for entry and more information about the last years' winners. We will also share our plans for the future of the competition together with our international partners.
Speakers:
Antti Pitkänen is an award-winning design leader with over 20 years of professional experience in leading multidisciplinary design projects through collaborative networks from strategy to implementation in the areas of spatial, product, brand and service design. Antti is the Co-founder, Chief Experience Officer (CXO) and Chairman of the Board of Agile Work his role is to develop the company's products and service offerings and guide its strategy and culture. In customer projects, he actively participates in orchestrating and curating the holistic employee-, workplace- and customer experience to support companies' future direction and growth. Antti is a member of the board of the IFMA Finland Chapter and part of the leadership group of Workplace Evolutionaries (WE), through which he shares insights on the future of work and workplaces.
Mikko Östring has been developing real estate and shopping center industry through professional networks and co-development projects in Finland for 15 years. The main themes have been the future of work and workplaces, changes in consumer behavior, the future of retail and the future of shopping centers. He´s Director of Commercial Properties in Finnish Property Owners Rakli as well as the Managing Director of Finnish Council of Shopping Centers. Rakli is the most comprehensive and prominent association of professional property owners including investors, user organizations, cities and municipalities, and procurement and property management services in Finland. Rakli is also the agent of operations of IFMA Finland.
ROUNDTABLE 1
14:00 - 15:00 Understanding The Metrics That Matter In FM
As corporates continue to struggle with balancing hybrid work demands, and the economic environment piles pressure on organisations to keep controlling costs, how should facilities management departments respond? The past 10 years has seen countless calls for FM to undergo round after round of digitisation and automation, such as smart cleaning and even the introduction of robot assistants. Some firms are miles ahead, others are just starting to combat the malaise of manual practices that use to characterise the profession. But once you have technology in place pumping out data, what happens next? Join us to discuss the metrics that truly matter in tech-driven FM, and how to distinguish those that can actually guide your planning when every insight seemingly matters.
Speaker:
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Ibrahim Yate is a Senior Research Analyst in the JLLT Research & Insights team, focusing on applying a technology lens to commercial real estate challenges, such as optimising portfolios, delivering hybrid workplaces and embedding sustainability into operations. Prior to JLLT, he spent 6 years at market research firm Verdantix, where he published over 50 reports on smart building technology topics, and chaired numerous industry panels.
ROUNDTABLE 2
14:00 - 15:00 Breaking Down the Siloes, and bringing it all together!
Moderator:
With more than twenty-five years of experience in the design, consulting and real estate industry, Gordon’s mission is to improve the business performance of HOK’s clients by integrating business vision with sound strategy and consistent execution. Gordon’s expertise is drawn from his leadership of management firms in the design, architecture and real estate industry, along with a significant network of strong relationships with end user clients, service providers and the real estate community.
Speakers:
With nearly 20 years’ experience as a Building Services engineer, Alison has led multi-disciplinary engineering input to schemes in a number of sectors of the built environment both in the Midlands and UK wide and is currently acting in a different role as Client moving 900 Arup staff to a new Smart Enabled, City Centre Building from an existing out of town location.
Tim McDowell’s career includes Workplace design and implementation in EMEA. He has relocated more people than he wants to admit. However in Shell’s Rotterdam Office project the relocation was literally across the street. He also support’s Shell’s Renewable businesses, particular in M&A and land matters.
Pierrick is a Development Director at Leesman, with over six years of expertise in workplace design, strategy, and employee experience. He has a passion for exploring the dynamics of 'work and place', and is focused on staying ahead of the curve when it comes to the future of hybrid work. His role is to equip business leaders and their advisors with the insights that allow informed, data-driven, forward-thinking decisions that mitigate risk and help plan for the future.