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Business Overview
Building an Employer-of-Choice Culture
with IFMA Group Membership
See how Servus used IFMA group membership to support workforce development, reduce administrative friction and create a more connected employee experience.
Executive Summary
Since 2019, Servus Limited, a Caribbean-based facility management organization, has used IFMA group membership as more than a professional development offering — it has become part of the company’s broader workforce strategy.
By centralizing membership management across its FM team, Servus reduced administrative burden, created more consistent access to industry resources and positioned membership as an employee benefit that supports retention, continuous learning and organizational alignment.
Rather than measuring success solely through visible engagement, Servus found value in how IFMA knowledge, terminology and best practices became embedded throughout its culture and operations.
Edward Kacal, CFM, FMP, SFP receiving the 2025 Distinguished Member Award at IFMA's Awards of Excellence ceremony.
The Challenge
As Servus continued investing in its FM workforce, leadership wanted a more scalable and consistent way to support employee development across the organization.
Managing memberships individually created unnecessary administrative complexity. Tracking separate renewal dates, reimbursements and lapses placed added responsibility on leadership and HR teams. Inconsistent renewals also created gaps in access to professional resources and industry connection.
Servus also recognized an opportunity to strengthen its position as an employer of choice within the Caribbean FM market.
Servus needed a scalable approach to:
Simplify membership management
Maintain continuity across the FM team
Support employee attraction and retention
Reinforce a culture of continuous learning
Provide value even when engagement looked different across employees
The Solution
Servus implemented IFMA group membership as a centralized way to manage professional access across its FM team. Instead of asking employees to track renewals, submit reimbursements or manage membership details individually, the group structure made it easier for HR and leadership to maintain consistent access across the organization.
“It makes everything cleaner and easier administratively... so we don’t have holes and gaps.”
The model also allowed Servus to position IFMA membership as an employee benefit. By covering membership for its Facilities Managers and related team members, Servus gave employees access to professional development, industry resources, chapter connections, webinars and the Knowledge Library without adding extra administrative steps.
Employees could engage in the ways that made sense for their roles and schedules, while the organization maintained a more consistent, scalable approach to workforce development.
“We consider IFMA membership a benefit to our employees... and one of the things that helps make us attractive as an employer.”
– Edward Kacal, CFM, FMP, SFP, Chief Executive Officer, Servus Limited
Building a Connected Workforce
Over time, IFMA group membership became more than an employee perk. It became part of how Servus supports, develops and aligns its FM workforce.
Leadership saw growth in professional confidence, maturity and industry awareness among Facilities Managers. Employees began using IFMA insights in internal discussions, creating a shared knowledge around facility management practices and standards.
Servus also found that value was not limited to highly visible participation. Some employees attended events and conferences, while others consumed content quietly, joined webinars or applied knowledge through internal discussions.
For Servus, group membership reinforced its commitment to becoming an employer of choice in the Caribbean FM market by demonstrating its investment in continuous learning, professional growth and long-term workforce development.
Key Outcomes
Reduced administrative burden
Centralized membership management simplified renewals and reduced manual oversight for HR and leadership teams.
More consistent workforce access
Group membership helped prevent lapses and ensured employees maintained ongoing access to IFMA resources and professional connections.
Stronger employee value proposition
Servus positioned IFMA membership as an employee benefit that supports recruitment, retention and long-term workforce investment.
Organizational alignment around industry standards
Employees adopted IFMA terminology, frameworks and best practices as part of daily operational discussions and team collaboration.
Value beyond visible engagement
Employees continued finding value through webinars, research and knowledge-sharing — even when participation was less visible or event-focused.
Build an Employer-of-Choice Culture With IFMA
From workforce development to operational consistency, IFMA group membership helps organizations invest in their people while simplifying membership management across teams.
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